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Management von Dienstleistungsprozessen by Sabine Fliess ...

Management von Dienstleistungsprozessen by Sabine Fliess (isbn:9783658441463)
?Dieses Buch behandelt die Grundlagen des Managements von Dienstleistungsprozessen. Da der Kunde immer am Dienstleistungsprozess mitwirkt, bringt er seine eigene Perspektive in den Prozess ein. Fuer Anbieter, die Dienstleistungsprozesse gestalten und ... More info...
$11995In Stock
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