My shipment hasnt arrived, its been a month

Posted by: 6-Apr

My item never arrived. Its going to be a month now.
I don't know what to do, can someone please advise me.
I have wasted so much time talking to TNT and dealsdirect.
TNT called me many times and told my item will arrive, but it never did.
They said they got wrong address from dealsdirect.
I talked to dealsdirect, they said TNT was given right address.
I emailed dealsdirect/talked to chat representative. Dealsdirect replied back , with below

Thank you for your email. Can you please advise what reason TNT has provided on why they will not deliver the item to you? TNT has advised us that they are happy to deliver the item to you but need an available date. They would like you to call them and arrange a suitable day for delivery.

I emailed them back 3 times, but no reply.

The chat person was so unfriendly and rude too. Their customer service is very bad and a person from TNT too. I never expected this from dealsdirect at all, they being a popular shopping website.

The thing is TNT called me but said they cant really arrange an exact time (I work weekdays and we dont have concierge who could pick up our package), they said the driver will call once he leaves depot, (the drivers dont carry mobile), but they didnt call. This happened 3 times.

Now, me and my girl friend have forgotten the table, and we believe it will never arrive and our money is wasted. Dealsdirect said they cant cancel order, as it has already been shipped.

The bottom line is dealsdirect takes 0 responsibility of orders being shipped. They have no control of TNT (dealsdirect uses TNT for heavy items I believe, in this case a table).

Here is the detials of my tracking of shipment---

Status Date Time Depot
Electronically Lodged 10/03/2009 15:02 Enfield (Sydney)
Paperwork Printed at Depot 10/03/2009 15:35 Enfield (Sydney)
Received in Depot 10/03/2009 19:10 Enfield (Sydney)
On Board For Delivery-Full 11/03/2009 09:58 Enfield (Sydney)
Residential Delivery Activity 11/03/2009 16:03 Enfield (Sydney)
Status Recorded in Error 11/03/2009 16:03 Enfield (Sydney)
DLV Subject to Confirmation 11/03/2009 16:03 Enfield (Sydney)
Residential Delivery Activity 11/03/2009 16:06 Enfield (Sydney)
Card Left Not Home 11/03/2009 16:06 Enfield (Sydney)
Undelivered frt returned 11/03/2009 17:43 Enfield (Sydney)
Ready for Re-Delivery 11/03/2009 19:29 Enfield (Sydney)
Held for Enquiry 12/03/2009 09:52 Enfield (Sydney)
Held for Enquiry 17/03/2009 10:12 Enfield (Sydney)
Held for Enquiry 18/03/2009 09:33 Enfield (Sydney)
Held for Enquiry 19/03/2009 10:00 Enfield (Sydney)
On Board For Delivery-Full 24/03/2009 08:40 Enfield (Sydney)
Check Address (Not Delivered) 24/03/2009 11:24 Enfield (Sydney)
Undelivered frt returned 24/03/2009 18:27 Enfield (Sydney)
Ready for Re-Delivery 24/03/2009 20:14 Enfield (Sydney)
Held for Enquiry 25/03/2009 10:16 Enfield (Sydney)
On Board For Delivery-Full 01/04/2009 09:18 Enfield (Sydney)
Check Address (Not Delivered) 01/04/2009 10:37 Enfield (Sydney)
Sighted in Depot 01/04/2009 21:59 Enfield (Sydney)
Sighted in Depot 02/04/2009 21:21 Enfield (Sydney)
Sighted in Depot 03/04/2009 20:27 Enfield (Sydney)

There is no calls from Dealsdirect and TNT for a week and me and my girl friend believe it is a waste of time talking to either of them.

Can someone please tell me how to we can get back our money from dealsdirect