Exceptional fast service, and very satisfying return policy

Posted by: 4-Mar-2008

I bought a Sony Cybershot W80 from the site on a Thursday, and the item arrived the following Monday. They are shipping via FedEx, so you can track every movement of the parcel. When we got the camera, there were issues with it, the shutter wasn't fully functional. So i contacted them and let them know about the issue, and that we were going overseas in 10 days time. Normally if you have a faulty item, it has to be sent back for inspection, and after the results are back, a new item, or the old one repaired, will be sent back. Since we didn't have time for this to happen, i asked them if they could speed up the process. I was told to send it back with FedEx. Arranging pickup was easy, they come to your door, and you just do the paperwork. There was no cost in any of the shipping, except for the initial payment of course. I sent it on a Monday, and on Wednesday they received it. Immediately after receiving the camera, a brand new one was shipped to me, and that arrived on Friday, so only 5 days back and forth. I can only recommend this site, as it seems they are willing to go that extra step to get a satisfied customer. Thank you Citiwide-online :)