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Extremely Poor Service

Home > Australian Online Stores Forum > Review on nobetaway.com

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Member since:
17-Jun-2008
Review on nobetaway.com
Posted by: 17-Jun-2008
Rating
Overall look and design of site   Satisfactory
Availability of product you wanted   Good
Product met expectations   Good
Shipping charges   Not Rated
On-time delivery   Poor
Customer support   Poor
Overall satisfaction   Poor

Full Review
I ordered a red Sony Ericsson w910i, stating the colour in the original order. I was sent a black phone instead - a human error which I notified the company about and they said to return the black phone and they would then supply a red phone. I posted the phone back, but didn't hear anything from them.

I emailed three times asking whether they received the phone but got no reply (they had no phone no that I could see). I asked twice about them re-imbursing me for the postage cost of sending the black phone. They still haven't replied and I still haven't been re-imbursed for helping them fix their error. It's not that I need that money desperately, but there is a principle that when you pay in this circumstance, the company should cover your costs. They still haven't replied to my emails since I sent the phone back, let alone address that issue. I did get my red phone though - 6 weeks after I ordered it.

I've bought from a number of internet stores over the years, but this is by far the worst experience I've had with internet shopping. I would not recommend this store to anyone.
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Comments
jboy08
jboy08
So they swapped the black phone for a Red phone for you and you still complained ????. Alot of companies would't have done that.
I guess you are having a bad hair day and wanted to take it out on some poor scmuck and thought this company would be as good a target as any/
Yeah maybe they took some time to get the correct phont to you but you got it Didn't you ?.I've brought from retail shops and have bee given the wrong colour and it takes ages to get the right one if they don't have the stock on hand.
I have brought from these guys and must say I was impressed because I expected worse service for the prices they charge as I am a firm believer in that you get what you pay for ( no doubt they were one of the cheapest sellers of whatever phone you brought but I didn't see you mentioning that in your feedback ) but I got service that was as good as other companies that were charging much more.
You should have given them 5 stars for shipping because i know that delivery is free ( just another point that shows you just wanted to take out your bad hair day on someone ).
Anyway, they may have deserved some negativity but to say they are the worst site you have brought from is a bit much unless you haven't actually brought anything from these guys as you work for a competitior and just want make them look bad ???????

Posted by: 18-Jun-2008

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