| User's Reviews |
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blink |
| Date: |
23-Jun-2009 |
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very poor after sales service indeed. it is now weeks since i have tried to return a defective product. they have an insane return procedure whereby you have to 1) complete a request for return authorization form and send it to the supplier 2) the suppli...
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| Author: |
jqsydney |
| Date: |
17-Jun-2009 |
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Really impressed! Got 2 leather look storage stools (these are my 3rd and 4th storage stool purchase, the first 2 are for my place and got these for my parents), one of them has a pushed-in corner obviously a factory fault, spoke to someone at DD's onlin...
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| Author: |
vennmann |
| Date: |
06-Apr-2009 |
| Rating: |
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My item never arrived. Its going to be a month now. I don't know what to do, can someone please advise me. I have wasted so much time talking to TNT and dealsdirect. TNT called me many times and told my item will arrive, but it never did. They said they g...
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| Author: |
Mambo |
| Date: |
08-Mar-2009 |
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The absolute worst online shopping experience! Ordered sheets, they arrived the wrong size and wrong colour. The pillow slips were missing. 15 emails later, still no resolution. Finally they bribed me with $20 to shut up and go away. I gave up....
Read the full review and comments |
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| Author: |
steven jiang |
| Date: |
02-Mar-2009 |
| Rating: |
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Let me tell another story which is unresolved yet. I ordered office chair from DD, and used a few days I realize the spindle is faulty, then I email them and they reply with Reply Paid PDF File. I thought I can use it for refund, but Post office won't ac...
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| Author: |
Tony.M. |
| Date: |
27-Feb-2009 |
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I payed for and received a faulty wireless mouse,the product was faulty as soon as it was used,faulty straight from the pack, i contacted deals direct only to be told to contact the supplier,when i did i was sent an email staying to send the product back,...
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| Author: |
Carol Traill |
| Date: |
01-Feb-2009 |
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Generator arrived broken and they have only offered $20 when the item is unusable and cost $240. My husband it irrate and say's it's a discrace and poor customer service. The generator has broken mounts and housing and cant run, which I have explained but...
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| Author: |
I HATE DEALS DIRECT |
| Date: |
23-Dec-2008 |
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I order three parcels to be sent to my work for an office xmas party at first the items were sent back to the warehouse due to me not putting the level in the address (there is only one company in my building) so after "chatting" to the Customer "service(...
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| Author: |
JRL |
| Date: |
12-May-2008 |
| Rating: |
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There is a reason HitWise have rated this retailer highly: they are fantastic. I have bought over 10 items from them, and sure, you have to wait for a while for delivery, but since when did you need that slot car tomorrow. With a little forward planning y...
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| Author: |
Active Health |
| Date: |
09-May-2008 |
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We purchased 10 Stainless Steel Solar Powered Garden Lights only 3 worked and we have had NO RESPONSE from dealsdirect in regards to our complaint....
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| Author: |
BRIA |
| Date: |
05-Dec-2007 |
| Rating: |
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The first time I bought a product from DealsDirect it arrived punctually. However, my most recent experience has been a warning. They claim they will despatch goods within 24 hours of receipt of payment, but the item that I ordered has not been sent over ...
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| Author: |
Jayce |
| Date: |
21-Nov-2007 |
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I ordered 2x Logitech Harmony universal remotes 4 days ago. They weren't the cheapest I found, but the site claimed they were "In stock" and would be shipped within one business day, which was inmportant to me. Not having heard anything 4 days after my cr...
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| Author: |
Maria E |
| Date: |
06-Sep-2007 |
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The best service I have seen in years!!! Package arrived on time - ahead of expected, as this was an urgent purchase. When I spoke to their customer service team they were absolutely professional and helpful with all my enquiries, I can recommend this sho...
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| Author: |
niqueyq |
| Date: |
04-Aug-2007 |
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I have purchased several items from deals direct now- all came quickly, well packaged and have had no problems with products not living up to expectations. I have bought a delicate item- mens fragrance- no problems with packaging. I just bought 400 count ...
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| Author: |
eric 34 |
| Date: |
08-Jan-2007 |
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This is my second purchase from DealsDirect and everything went smoothly, as before....
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