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Samsung DLP 61"

Home > Electronics > Television (TV) Forum > Review on Samsung SP61L6HX 61 inch Rear Projection TV

Ruth Shoaff
Ruth Shoaff
Member since:
21-Jun-2007
Category: Review on Samsung SP61L6HX 61 inch Rear Projection TV
Posted by: 21-Jun-2007
Strengths: Good picture.
Weaknesses: Vibrations in sound when you go past 30, lamp keeps going out and needing replacement, color wheel already went out.
Rating
Overall satisfaction   Poor
Sound Quality   Poor
Ease of Use   Satisfactory
Picture Quality   Good
Durability   Poor

Full Review
Samsung offers zero customer service, replacement parts need replacing often and are very expensive. I can't wait till I have a great reason to buy another brand. This set is eating me out of house and home. Terrible, terrible customer service. Will not buy any more Samsung products. They know parts are defective but won't stand behind their product. Since this purchase, I've bought another TV, 3 cell phones, home theater system, and 2 dvd players. Are any of them Samsung? No way. Samsung will never get another dime out of me. Since my initial investment of over $4,100, I've spent another $1,200 in replacement parts that Samsung didn't stand behind. All of this in less than 3 years! If you like spending good money after bad, this is your TV.

Comments
coreo
coreo
exactly the same here except I also had a problem with the screen it had small smudged areas air pockets between the two screen layers apparrently, they dic*ed around with replacing the screen but the replacement plastic screens still had smudge marks in between the two layers..After 12months of complaining I had to go to consumer affairs they finally replaced it with a new set!!!

Now the new one i've had the same problems as the guy above colour wheel and one globe all in the space of 15months just out of warrantee...

Great picture and i love the set if it just didn't cost so much to keep it running!!!

Scary customer service, they'll give you a service number when you call in to reference your job, then when you call back 1 or 2 weeks later wondering whats going on.... they don't know anything about it then they give you another number and it all starts all over again....This happened 3 times just to get someone to look at the job...Get a SERVICE NUMBER and the NAME of the person you are talking to...

I will also never buy SAMSUNG again!!

Posted by: 2-Feb
sheerin
sheerin
stupid samsung

Posted by: 22-Apr
sheerin
sheerin
i just hate this samsung btand it sucks

Posted by: 22-Apr

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