Samsung neglect customers

Hi, seems like you are not alone. Take a look at www.myshopping.com.au/RV--8733_Samsung_SRS758DP_Side_By_Side_Fridge which has many disgruntled consumers who have not had such a good experience with Samsung refrigerators. One can only recommend users to look for other brands for fridges. However, Samsung is not all that bad when it comes to mobile phones and other products so I guess their forte lies in specific products only.

Frankly, I think the porblem is far more widespread than most people realise. Firstly ALL Samsung side-by-side fridges have problems (this is quite obvious from the many internet sites covering virtually all models). Certainly myself and three friends have had the same problems with breakdown, warranty support, service and customer relations.I understand the problem extends to many other fridges too. None of us will ever touch a Samsung fridge. But my brother-in-law had a very serious problem with failure of a $7000 Plasma under which Samsung challenged the warranty and only fixed the TV after the Ombudsman intervened. He then found other websites as well as friends who had serious problems with Samsung electronics. As for mobile phones, this is quite interesting. We had Samsung mobiles for years and swore by their quality and reception strength. They were working in places no other phones would - especially with the poor reception provided by Optus and Vodaphone. However 18 months ago we outfitted our office staff with new units (7) under contract and at the same time updated two personal phones. We have had problems with 5 of the office staff and 1 of the personal phones. Again Samsung tried to duck its warranty, the service was apalling (no loan phone while repairs were made under warranty that took 3-4 weeks) and the staff were unhelpful, sometimes abusive. We have since bough 4 phones to replace the repaired Samsung phones as they kept failing and it was costing our business too much money. Needless to say, Samsung is off our purchase list for phones too. I think there are a number of fudnamental problems with Samsung. The company has enjoyed phenomenal world-wide success and it may have grown too fast for its capacity. The company relies on very agressive pricing for what appear to be high-quality, high-spec products. The service and warranty work is out-sourced to sub-contractors and Samsung neither supports them nor monitors their activities or provides proper training, parts support, technical information etc. Internally, their customer service department is pretty much a national joke - you can wait up to 2 hours to get an operator most of whom are untrained, unhelpful and sometimes straight-out abusive. The problem is Samsung's entire company culture. An example - when I reached a Service Manager (reached after a consultant, then a supervisor, then a senior supervisor) I suggested that poor product, poor warranty and service support and unhelpful customer service would end up costing them a customer, the reply was: 'No problems, we've still got another 20 million Australians'. Until Samsung's attitude changes, customers should vote with their feet. Cheaper prices will only fool the public for so long.

Same problem with all of Samsung products. No respect to the warranty and customers. No Samsung products any more.