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Motivation Pocketbook
This pocketbook examines different theories of motivation, drawing out key points and offering management tips for each one. It providers pointers on the best theories to use in particular situations and looks at what individual personalities are likely t...
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Shipping: $6.50
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Telesales Pocketbook
Full of advice and smart ideas for everyone who uses the phone to generate sales. Covers handling incoming and outgoing calls, dealing with complaints and closing the sale....
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Shipping: $6.50
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Handling Complaints Pocketbook
Looks at why and how people complain, and the key types of complaint: aggressive, passive, constructive and professional. The author explains that all businesses should welcome complaints because they provide direct feedback and an immediate opportunity t...
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Success Secrets of the Online Marketing Superstars
Don't Let Your Online Business Get Lost in Cyberspace <p>E-commerce sales are predicted to reach $40 billion by 2010 and, as a result, online businesses are going to skyrocket 500 percent. The challenge for all online business owners is to attract new cus...
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Starting in Management Pocketbook
The army of people who move up into management positions for the first time grows daily. How prepared are they for those first few weeks. This book aims to help new managers. It looks at the challenge facing modern managers and at the skills they will req...
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Selling to Big Companies
Friendly, fresh, and filled with insights, this book is guaranteed to rev up the performance of anyone selling into the B2B environment. "Selling to Big Companies" shatters stale thinking and encourages readers to embrace a new mindset....
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Viable Vision: Transforming Total Sales Into Net Profits
Author Gerald Kendall offers a proven strategic plan and approach that lays out the steps to transform an organization's current total sales into net profits within four years....
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Customer Relationship Management
Tips and Tools for Creating—and Sustaining—Profitable, Long-Term Customer Relationships <p>In today's impersonal, arms-length marketplace, customer loyalty is rapidly becoming a thing of the past. "Customer Relationship Management "b...
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Six Principles of Managing with Integrity
In the shadow of Worldcom and Enron, managing with integrity has risen up the corporate agenda. But managing with integrity has always been important, it just hasn't always been recognized as such. Based on real-life insights not theory., Kaptein shows ho...
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