IF YOU EXPECT A WARRANTY DO NOT BUY SAMSUNG

I have to agree. Samsung does not know what customer service is.
I bought a Samsung fridge/freezer SRS757DW in January 2006 and have had nothing but trouble since. The unit had a 2 year Samsung warranty and I purchased an additional 3 year extended warranty with AIG. I first had to call Samsung in April 2006 due to the freezer fan icing up. Samsung service agents attended to fix the issue only to inform this was a known problem caused by a design fault. It was at this time I found out the unit had only been on the market for 4 months, from October 2005 to January 2006. I can only presume this was because Samsung became aware of this unfixable fault. Although I manually defrosted the fan on at least 4 other occasions by turning the unit off when the freezer was virtually empty, I had also called Samsung 5 more times to rectify the problem when the freezer was full. On each occasion the service agents, as well as defrosting the fan, also applied design changes, including fitting a newly designed internal rear plastic panel. Nothing has helped. Every 3-4 months the fan ices up and has to be defrosted.
The last time I called was in June 2008, this year, 6 moths into the extended warranty period. AIG sent out a different service agent who immediately told me he had attended numerous called to this model fridge/freezer and AIG were negotiating with Samsung to have the units replaced. However in have since been told by AIG they AIG will no longer honour the extended warranty due to the fault having been known to Samsung prior to the extended warranty period commencing, i.e. there is a clause is the contract which allows them to do that.
On contacting Samsung I am now told it is not their problem as it is no longer under warranty. I am about to take the matter to Consumer Affairs, and will offer the story to the media to find other SRS757DW owners. arthur_brouwer@optusnet.com.au

I'm having exactly the same problem with customer service from both Samsung & AIG. I have been without a fridge for 4 1/2 weeks (with 2 young children) and have been ringing constantly chasing up what is happening. I also keep getting told by both parties that it's not their problem even to the point where AIG would no longer take my calls!!! Yes, all I can say DON'T BUY A SAMSUNG PRODUCT OR EXTENDED WARRANTY IF IT'S THROUGH AIG. I finally got a result this evening after advising that I was lodging a claim with Dept of Fair Trading this afternoon & I had sought legal advice, only to find that when I rang The Good Guys who received the notification to provide a replacement fridge, that the amount that was being provided to them for a replacement fridge was less than what we paid for the fridge - again ripped off!!!!!!