SAMSUNG SRS757DW SIDE BY SIDE FRIDGE/FREEZER

I bought the same fridge 2 years ago and it's been a nightmare, the freezer fan iced up after a few months, 6 service calls and heaps of wasted food later they replace it only to have the same problem after a few months. now they don't return calls but after hours of phone calls they offer a store credit for the purchase price, i submited a claim to the dept of fair trading who have achieved little more apparenty a cheque will arrive by courier and they will ditch my contents and take their fridge. LUVLY Jane

I have the same fridge and the same problem. We live in a small town - 2500 people and know of 3 other people with exactly the same problem with this fridge. No one will come out to work on the Samsung fridges here because "Samsung does pay them enough to travel" which means we need to take our fridge to them - 45 minutes away, not to mention how we are supposed to get it there.....

I have to agree. Samsung does not know what customer service is.
I bought a Samsung fridge/freezer SRS757DW in January 2006 and have had nothing but trouble since. The unit had a 2 year Samsung warranty and I purchased an additional 3 year extended warranty with AIG. I first had to call Samsung in April 2006 due to the freezer fan icing up. Samsung service agents attended to fix the issue only to inform this was a known problem caused by a design fault. Something to do with the hardwired defrost time on an internal chip having been set up for too s hort a time. It was at this time I found out the unit had only been on the market in Melbourne for 4 months, from October 2005 to January 2006. I can only presume this was because Samsung became aware of this unfixable fault. Although I manually defrosted the fan on at least 4 other occasions by turning the unit off when the freezer was virtually empty, I have also called Samsung 5 more times to rectify the problem when the freezer was full. On each occasion the service agents, as well as defrosting the fan, also applied design changes, including fitting a newly designed internal rear plastic panel. Nothing has helped. Every 3-4 months the fan ices up and has to be defrosted.
The last time I called was in June 2008, this year, 6 months into the extended warranty period. AIG sent out a different service agent who immediately told me he had attended numerous called to this model fridge/freezer and AIG were negotiating with Samsung to have the units replaced. However I have since been told by AIG, that they, AIG, will no longer honour the extended warranty due to the fault having been known to Samsung prior to the extended warranty period commencing, i.e. there is a clause is the contract which allows them to do that.
On contacting Samsung I am now told it is not their problem as it is no longer under warranty. I am about to take the matter to Consumer Affairs, and may offer the story to the media to find other SRS757DW owners.
I realise this doesn’t help you but there are lots out there who have the same problem. I did read a comment from one owner who said she left the freezer door open for about 30 minutes every 6-8 weeks depending on how often the fan freezes up. I can also pass on that it only takes the unscrewing of 4 screws to remove the rear internal cover and a further 2 screws toi be able to take out the fan. Once you have taken the fan out it can be defrosted, the ice removed, under running water and refitted.
MY ADVICE – DO NOT BUY ANY SAMSUNG PRODUCT BE IT A FRIDGE, FREEZER OR OTHER PRODUCT AS THEY HAVE NO CUSTOMER SERVICE AND DO NOT KNOW WHAT THE WORD WARRANTY MEANS.